Question 1

What is tips.md?

Accepted Answer

It is a service for cashless tips. The guest scans a QR code, pays tips through their bank, and you see all payments and can conveniently pay them out to employees.

Question 2

Who is the service suitable for?

Accepted Answer

Tips.md works best for restaurants, cafés, and bars that want their tipping to match the rest of their guest experience. If your guests are already paying by card but tips are still cash — we fix that.

Question 3

Does the guest need to download an app?

Accepted Answer

No. The guest simply scans the QR code with their phone camera, selects an amount, and confirms payment in their banking app.

Question 4

What amounts can a guest tip?

Accepted Answer

Guests can tip between 10 and 500 MDL per transaction.

Question 5

Can tips.md be used in multiple locations of a chain?

Accepted Answer

Yes. For each location, you can set up your own QR codes and staff, and in your personal account, view statistics both for individual venues and for the entire chain.

Question 6

Can guests leave a rating or review?

Accepted Answer

Yes. After paying, the guest can optionally leave a star rating (1–5 stars), choose tags such as 'Fast service', and add a comment. Ratings are visible to the employee and the venue manager.

Question 7

How does an employee connect to the service?

Accepted Answer

The administrator adds the employee by phone number. The employee then downloads the Tips app (iOS or Android) or opens app.tips.md, goes to the Profile section, and accepts the invitation. Note: no SMS notification is sent — the employee must open the app or web cabinet to find the pending invitation.

Question 8

Does the employee need to download an app?

Accepted Answer

Not necessarily. Employees can use the web cabinet at app.tips.md or the Tips app for iOS or Android.

Question 9

Where does an employee see their tips?

Accepted Answer

In the web cabinet or mobile app (iOS or Android), the employee sees a list of all tips by days and shifts: when the guest left a tip and what amount.

Question 10

When does an employee receive money to their account?

Accepted Answer

Tips are processed through BPAY and are typically credited on the same business day or the following business day. To start receiving tips, the employee must have an active BPAY account linked to their phone number.

Question 11

What to do if an employee has left the venue?

Accepted Answer

The administrator simply deactivates their account in the venue dashboard. New tips will no longer be credited to this employee, but the history of old tips remains in the reports.

Question 12

How long is an invitation valid?

Accepted Answer

An invitation is valid for 7 days. If the employee has not accepted it within that time, the administrator can create a new invitation from the admin panel.

Question 13

How does the launch at a venue work?

Accepted Answer

We create your account, add the venue and staff, prepare QR code designs for tables, counter, or receipts. Once the codes are placed, guests can immediately start leaving tips.

Question 14

Who can see tip statistics?

Accepted Answer

The owner or manager sees total amounts and reports by shifts and employees. Each employee only sees their own tips and cannot see other employees' data.

Question 15

Which POS systems does tips.md integrate with?

Accepted Answer

Tips.md integrates with iiko, Syrve (same product, different market names), and R-Keeper. Full step-by-step setup guides for each system are available on our POS Integration page.

Question 16

How does the iiko / Syrve integration work?

Accepted Answer

A QR code is automatically added to the pre-bill when the server prints it. The code is linked to the specific waiter who served the table, so tips go directly to that employee. Guests scan the QR with their phone camera — no app needed — and pay through their banking app.

Question 17

Does tips.md work with R-Keeper?

Accepted Answer

Yes. Tips.md integrates with R-Keeper by adding a QR code to the pre-check receipt layout. The setup requires Manager Station access and your R-Keeper technician or integrator — it is a one-time configuration. See the full guide on our POS Integration page.

Question 18

Does the setup require IT staff or installation on each terminal?

Accepted Answer

No additional installation on individual POS terminals is needed. For iiko and Syrve, the integration is configured once in the back-office. For R-Keeper, a technician accesses Manager Station once to add the QR to the receipt layout.

Question 19

What happens if a waiter is not assigned to the order?

Accepted Answer

If no waiter is mapped to the order, the QR code falls back to the venue's general QR. Tips then go into the venue pool and can be distributed manually by the manager.

Question 20

Where does the tip money go?

Accepted Answer

Tips go directly to the employee's BPAY account. This account is linked to their phone number. If the BPAY account is not activated, the employee will not be able to receive tips.

Question 21

Is there a commission?

Accepted Answer

Yes, a commission of up to 10% is added on top of the tip amount — and it is paid by the guest, not the venue or the employee. The venue pays no monthly fee and the employee receives the full tip amount.

Question 22

Where to contact if something is not working?

Accepted Answer

Employees first contact the administrator or manager of the venue. If the problem cannot be resolved on-site, contact tips.md support via Telegram (@tipsmd_support_bot) or email at info@tips.md. Support is available Monday–Friday, 09:00–18:00 Chisinau time.

Question 23

How can I request account deletion?

Accepted Answer

In the Tips.md app, open Profile → Delete account and follow the prompts. If you cannot access the app, email info@tips.md and include the phone number linked to your account.

Question 24

What data will be deleted?

Accepted Answer

We delete your profile data and access to the service and stop processing tips for that account. After deletion, personal profile data is removed or anonymized, except where we must keep records for legal or security reasons.

Question 25

What data may be retained and for how long?

Accepted Answer

For legal and security obligations, some data is retained: transaction records and related logs up to 5 years after the end of the transaction year; account data and consent logs up to 5 years after account closure; security logs up to 1 year; support communications up to 3 years. After retention expires, data is deleted or anonymized.

FAQ

General questions about the service

For staff

For owners and managers

POS system integration

Money, security, and support

Account deletion and data

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